Shipping & Returns
**this little guy makes all the accordions look closed**
How is Shipping Calculated?
Our Shipping is calculated using a real-time connection our shipping providers. You can see your order’s shipping costs by adding items to your shopping cart and clicking “Calculate Shipping”. Please note: Shipping is automatically added on the checkout page.
When Should I Expect My Order?
Turnaround time varies for each order but it generally takes 3 business days for a standard order to process plus the time it takes to ship to your location. Shipping time will vary based upon your physical location. Generally, all orders should be received in 7-10 business days.
How Do I Know My Order Shipped?
When your order has been shipped, we will notify you via email and provide a tracking number.
You can also check the status of your order at anytime by accessing your account via the “My Account” or “Login/Register” link located in the upper right-hand corner of the screen. If you haven’t already, you will be prompted to log in. Your most recent orders will be listed on the account screen under the heading “Recent Orders”. To view the details of your order, simply click the order number or the “View” button associated with the appropriate order.
My Order is Coming In Two Shipments—Why?
Sometimes we ship items from different warehouses within the same order (or straight from our supplier), when this happens, we will split orders into multiple shipments to ensure you get them in a timely manner. In these instances, you will receive two or more confirmation emails with separate tracking numbers. Don’t worry, you’re are only charged once for shipping. This shipping fee is just split among the different shipments.
I Haven't Received My Order Yet—What's Up With That?
It’s very rare, but occasionally we may experience an unexpected delay in receiving merchandise from a vendor.
We’re sorry for any inconvenience, but please don’t worry—as soon as we receive them from the vendor we’ll get them shipped to you. We try our best to keep our customers informed with any updates and changes to estimated delivery dates.
Do You Ship Internationally?
We do not ship internationally at this time.
Can I Get a Rush Order?
We try our best to accommodate the needs of our customers. If you need a rush order or have a unique situation that requires special attention, please fill out our Customer Service Form and someone will assist you.
My Shipment is Missing an Item—What Now?
Yikes! We’re sorry to hear that you received an incomplete order. Please contact us using THIS FORM, and we’ll help make things right.
We will occasionally ship items from different warehouses within the same order (or straight from a couple of our suppliers), when this happens, we will split orders into multiple shipments to ensure you get them in a timely manner. In these instances, you will receive two or more confirmation emails with separate tracking numbers — this might also make it appear as if you received an incomplete order.
RETURNS & EXCHANGES
If you are not satisfied with your purchase, please fill out and submit our PRODUCT HELP FORM and we will work to resolve your problem. If a product return is necessary, we will issue Return Merchandise Form (RMF). In order for a product to be returned, you must submit your request within 30 calendar days of the receipt of the product.
In order to process your RMF, we will require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
The product must be returned to the warehouse within 14 calendar days of the issuance of the RMF.
All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box restocking fee may be assessed on any opened hardware or accessory.
There are certain situations where only partial refunds are granted:
- Any item not in original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for exchanged products to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.